Privacy Policy

1. Introduction

mce19 ("we", "us", "our") operates the online casino and sports betting platform available at mce19.bet. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you access or use our services. This policy applies to all users of the mce19 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and all other regions of Bangladesh.

By registering an account or continuing to use mce19, you acknowledge that you have read, understood and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We recommend reviewing this page periodically, as we may update these practices to reflect changes in our services or applicable standards.

2. Information We Collect

To provide you with a secure and personalised experience on mce19, we collect the following categories of personal information:

• Identity data: full name, date of birth, nationality and a copy of a government-issued identification document required for account verification.
• Contact data: email address, phone number and residential address (including city, district and country within Bangladesh).
• Financial data: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash mobile wallet number, Nagad account reference, Rocket account reference, bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank or other supported Bangladeshi banks).
• Technical data: IP address, browser type and version, device identifiers, operating system, session logs, pages viewed, referral source and approximate geolocation.
• Usage and preference data: gaming history, betting preferences, bonus redemption records, promotional interaction history and customer support communications.

3. How We Use Your Information

mce19 processes your personal data only for specific, legitimate purposes. We do not use your information in any manner inconsistent with the purposes listed below:

• Account creation, management and identity verification (KYC compliance) as required to operate a secure platform.
• Processing deposits, withdrawals and in-platform transactions, including verification of bKash, Nagad and Rocket payment instructions.
• Providing personalised game recommendations, promotional offers, cricket betting updates (including BPL and T20 World Cup events) and relevant account notifications.
• Complying with responsible gaming obligations, including monitoring for patterns associated with problem gambling and applying self-exclusion or spending limits when requested.
• Detecting, investigating and preventing fraudulent transactions, cheating, money laundering, underage gambling and other prohibited activities on the platform.

4. Sharing of Your Information

mce19 does not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Service providers and technology partners who assist in operating the mce19 platform (e.g. payment processors, fraud-detection vendors, customer support infrastructure) — these partners are contractually bound to handle your data only as directed by mce19 and must maintain equivalent security standards.
• Regulatory, legal and law-enforcement authorities when we are legally required or permitted to disclose information, including responding to court orders, subpoenas or government investigations.
• Business successors in the event of a merger, acquisition or sale of all or part of mce19's assets, where the acquiring entity agrees to be bound by this Privacy Policy with respect to your data.

In all cases, we apply the principle of data minimisation: only the minimum information necessary to fulfil the specific purpose is shared, and your data is never shared beyond the scope of the stated purpose.

5. Payment Data & Financial Information

All financial transactions on mce19 — including deposits via bKash, Nagad, Rocket, Upay and supported Bangladeshi bank transfers — are processed through secure, encrypted channels. We do not store complete card numbers or full mobile-wallet credentials on our servers. Payment identifiers are tokenised and stored in a format that cannot be reversed to reveal the original sensitive number.

Transaction records are retained for as long as legally mandated and as required to resolve any disputes, perform audits or comply with anti-money-laundering obligations. If you have questions about a specific transaction, please contact our support team with the relevant reference number and date.

6. Cookies and Tracking Technologies

mce19 uses cookies and similar tracking technologies to enhance your on-site experience, maintain session continuity and analyse platform usage. We use three categories of cookies:

• Strictly necessary cookies: required for the platform to function, including maintaining your logged-in session, remembering your language preference and securing your account activity. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how users navigate mce19, which game categories attract the most engagement (e.g. cricket betting, slots, crash games) and how we can improve the platform experience for Bangladeshi players.
• Marketing cookies: used only with your consent to deliver relevant promotional content, such as information about ongoing bonuses, deposit match promotions or event-specific cricket wagering offers. You may opt out of marketing cookies at any time by adjusting your account preferences or contacting support.

7. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our services. When an account is closed, we retain certain categories of data (particularly financial transaction records and identity verification documents) for the period required by applicable legal and regulatory obligations, which may extend up to seven years in certain jurisdictions.

Data that is no longer required for any lawful purpose is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot identify you as an individual) may be retained indefinitely for statistical and platform-improvement purposes.

8. Your Rights

mce19 respects your right to understand and control how your personal data is used. Subject to applicable law and verification of your identity, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you, along with an explanation of how it is being used.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your data, for example while a dispute about its accuracy is being resolved.
• Right to object: you have the right to object to processing of your personal data for direct marketing purposes at any time, without giving a reason; and to object to other processing activities where our lawful basis is our legitimate interests.

9. Security Measures

mce19 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, disclosure or destruction. These include 256-bit SSL/TLS encryption for all data in transit, access-control policies that restrict internal data access to authorised personnel only, regular security reviews and vulnerability assessments, and secure data storage with encryption at rest.

While we take all reasonable precautions to safeguard your data, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users in accordance with our obligations under applicable law.

10. Third-Party Links

The mce19 platform may reference third-party payment services (such as bKash, Nagad and Rocket) and game providers (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) in the course of normal operation. These third parties operate under their own independent privacy policies, and mce19 does not control or accept responsibility for their data practices. We encourage you to review the privacy policies of any third-party service you engage with in connection with your mce19 account.

11. Children's Privacy

mce19 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process or retain personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal information without appropriate consent, we will immediately suspend that account, delete the associated data and, where required, report the matter to the relevant authorities. Parents and guardians are encouraged to use available parental-control tools to prevent minors from accessing online gambling platforms.

12. Changes to This Privacy Policy

mce19 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Changes take effect as of the date they are published on this page.

Your continued use of mce19 after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should discontinue use of the platform and may request closure of your account by contacting our support team.